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Review: Polycom VVX-1500 Business Media Phone

A little over a year ago, I was offered the daunting task of reviewing the Polycom Soundpoint IP550 & IP650 desk phones . It was a considerable challenge being tasked with the review of these top-of-the-line products from a company that is considered by many to be a market-leader in enterprise VoIP.

Well, that review was easy compared to my current task of evaluating one of their newest offerings; the VVX-1500 Business Media Phones . I almost wish that I hadn’t agreed to undertake the project, because these devices have a wealth of features. But here I am, having had the phones for a couple of months. So I thought I’d best make good on my promise to describe these beasties in some detail.

The VoIP landscape is littered with consumer videophones that failed to deliver or even have a significant impact on the market. A few companies like D-Link, Motorola (Ojo) and Vialta have offered hard phones while others have tried a soft phone (software-based) approach. Neither approach has been able to generate positive consumer buy-in.

Even Skype , the dominant player in the space, reports that only about a third of its call volume includes video. So it’s safe to say, that consumers just don’t see much value in video calling. But, the same cannot be said for businesses that are looking for ways to economize on business travel, both to help the bottom line and reduce carbon footprint.

With this in mind, VoIP manufacturers are bringing forth a new wave of video capable devices targeting business applications. It’s this business-centric focus that might make the difference in whether people find value in its capabilities. The Polycom VVX-1500 is part of this new lineup. Some would refer to the VVX-1500 as a “videophone” but that’s a little too simplistic. Polycom calls the VVX-1500 a “Business Media Phone” but that’s very vague.

The Polycom VVX-1500 is a SIP phone with numerous multimedia features. At its core, it’s an IP phone not unlike the SoundPoint IP650 that I reviewed last year. In fact, they run the very same firmware. But the VVX’s feature set is truly a superset of the IP650 ′s.

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